FAQ's
Please read and comply with the following before entering:
- If you are at all unwell (with any symptoms) we ask that you reschedule your appointment until you are well and have received a negative test result.
- If you are a close contact, please contact us to reschedule your appointment until seven days have passed.
No GP referral is required for a standard physiotherapy consultation. However, if you are seeking treatment through DVA, you will need to see your GP prior to your first appointment and bring your referral with you.
Unfortunately, at this point in time we are not taking worker’s compensation or motor-vehicle accident claims.
An initial consultation will typically last 40 minutes.
A subsequent appointment is 30 minutes.
Should you require treatment for more than one area, please mention this when booking as an extended consultation will be required.
Please wear clothing which allows the injured area to be easily accessed. Please bring or wear shorts for a leg or knee problem. For neck/shoulder problems, singlet tops for women are ideal.
For exercise sessions or pre-exercise assessments, active wear which allows for easy/full movement is best.
If you have a GP referral or Medicare plan please bring all relevant documentation with you.
If you have had any scans or investigations done, please bring these or the report with you if possible.
If your appointment is for a workers compensation claim please bring your GP referral and claim number with you.
We ask for 24 hours’ notice should your appointment need to be cancelled; otherwise a late cancellation fee will apply.
Yes, we have a HICAPS terminal which allows for immediate claiming of your private health benefit. You will need to present your card at each appointment.