FAQ's

YES!

We’re still open, although we’re limiting face-to-face appointments by offering telehealth appointments. We’re also screening patients for COVID-19 risk factors (see our Coronavirus Policy below).

Our opening hours are varying daily, depending on our current case load.

To make an appointment, please call us on 6102 6652  or book online.

We ask that anyone who meets the following criteria calls us to reschedule their appointment:

  • Returned from ANY travel in the last 14-days
  • Experiencing any form of cold or flu-like symptoms
  • Been in close contact with someone who has recently traveled or is experiencing cold/flu symptoms
  • Been in close contact with someone who is being tested for COVID-19

For more information, please read our Perth Hills Physio COVID-19 Policy (PDF).

Yes! We’re now available for telehealth appointments. Please see our dedicated telehealth information page for more information.

No GP referral is required for a standard physiotherapy consultation. However, if you are seeking treatment through DVA, for a workers compensation claim or following a motor vehicle accident (and intend to claim via the Insurance Commission of WA) you will need to see your GP prior to your first appointment and bring your referral with you.

An initial consultation will typically last 40 minutes.

A subsequent appointment is 30 minutes.

Should you require treatment for more than one area, please mention this when booking as an extended consultation will be required.

Please wear clothing which allows the injured area to be easily accessed. Please bring or wear shorts for a leg or knee problem. For neck/shoulder problems, singlet tops for women are ideal.

For exercise sessions or pre-exercise assessments, active wear which allows for easy/full movement is best.

If you have a GP referral or Medicare plan please bring all relevant documentation with you.

If you have had any scans or investigations done, please bring these or the report with you if possible.

If your appointment is for a workers compensation claim please bring your GP referral and claim number with you.

We ask for 8 hours’ notice should your appointment need to be cancelled; otherwise a late cancellation fee will apply.

Yes, we have a HICAPS terminal which allows for immediate claiming of your private health benefit. You will need to present your card at each appointment.