FAQ's

We ask that everyone entering the practice wears their mask correctly – covering both your nose and mouth.

We are screening and temperature checking on arrival.

Please read and comply with the following before entering:

  •  If you are at all unwell (with any symptoms) we ask that you reschedule your appointment until you are well and have received a negative test result. The current government recommendation is to have a PCR test done if you are unwell, regardless of whether you think you have been exposed to COVID-19 or not.
  • If you are a close contact and have been asked to have a COVID test, please contact us to reschedule your appointment until you have received your results and waited the appropriate isolation period.
  • If you have been to an exposure site at the listed time and have been asked monitor for symptoms, please reschedule your appointment until you can confidently report you are not a risk.
  • If you have had contact with someone who is being tested for COVID-19 please reschedule your appointment until after they have been cleared.

For more information, please read our Perth Hills Physio COVID-19 Policy (PDF).

Yes! We’re now available for telehealth appointments. Please see our dedicated telehealth information page for more information.

No GP referral is required for a standard physiotherapy consultation. However, if you are seeking treatment through DVA, for a workers compensation claim or following a motor vehicle accident (and intend to claim via the Insurance Commission of WA) you will need to see your GP prior to your first appointment and bring your referral with you.

An initial consultation will typically last 40 minutes.

A subsequent appointment is 30 minutes.

Should you require treatment for more than one area, please mention this when booking as an extended consultation will be required.

Please wear clothing which allows the injured area to be easily accessed. Please bring or wear shorts for a leg or knee problem. For neck/shoulder problems, singlet tops for women are ideal.

For exercise sessions or pre-exercise assessments, active wear which allows for easy/full movement is best.

If you have a GP referral or Medicare plan please bring all relevant documentation with you.

If you have had any scans or investigations done, please bring these or the report with you if possible.

If your appointment is for a workers compensation claim please bring your GP referral and claim number with you.

We ask for 8 hours’ notice should your appointment need to be cancelled; otherwise a late cancellation fee will apply.

Yes, we have a HICAPS terminal which allows for immediate claiming of your private health benefit. You will need to present your card at each appointment.